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Course Details

Business Communication - 3 days

Audience: for the 3 to 7 years experienced team members.


  1. Understand the core concepts, nature and scope of Business communications.
  2. Facilitation effective oral and written business communication.
  3. Provide insight about the Group Communication.
  4. Familiarisation with the diverse aspects of business communication.

Module-1 (DAY-1)

Business communication Overview

  • Communication Basics, Characteristic, importance and process of communication.
  • Functions of communication.
  • Communication networks.
  • Tips on effective communication.
  • Effective management of communication.
  • Strategies of improving organisational communication.

Verbal communication.

  • Structuring conversation – usage of right words in right orders.
  • Effective use of words, articulation of thoughts.
  • Good Conversation- getting your message across.
  • Conversation management.
  • Important signals.
  • Preventive strategies to manage stressful conversation.

Communication games

  • Communication and planning exercise.
  • Story telling exercise with QA sessions and analysis and feedback.
  • Understanding values emerging out of the stories.
  • Pronouncing and learning new and difficult words.
  • Usage of these words in general conversation.
  • Initiating a chat and every one participating in it.
  • How to interact with team.
  • Conversations with colleagues.

Module-2 (DAY-2)

Power of listening

  • Benefits of listening.
  • Difference between hearing and listening.
  • Types of Listening.
  • Poor listening habits.
  • Effective listening.
  • Be aware of barriers of effective listening.
  • Active and passive listening.

Rules for effective presentation and Public speaking

  • Strategies of effective presentation.
  • Structuring, Outlining and patterns.
  • Introduction, main body and closure of presentation.
  • Guide lines - Visuals, charts, data.
  • Creativity and usage of Tools /techniques.
  • Use and benefits of team presentation.

Public speaking

  • Delivery and structuring .
  • How to overcome stage fright.

Conducting a meeting

Technology enabled communication: Telephonic, web conferencing Usage of emails, instant messaging

Module-3 (DAY-3)

Effective Correspondence.

  • Principles- Strategies, Components, opening & closer.
  • E-mail etiquettes.
  • Letters, Notices, Circulars.
  • Instructions.
  • Clarity, discipline and consistency in business reports.

Corporate communication

  • Practice areas – Reputation, employee, community, media
  • Cross cultural communication strategies,

Ethics in business communication

  • Code , perspectives, sensitivity towards cultural differences, protocols Elements of effective communication.

Elements of effective communication

  • Grammar, Syntax effective paragraphs, Punctuation and capitalisation.