ERP systems aren't a one-size-fits-all proposition, so consider required business operations. Many ERP systems, may be able to meet the needs of companies from various industries. But more often than not many enterprises require an ERP solution that is tailor-made for their requirements.
In the long run, it’s important to know what kind of support and training an enterprise will get from the ERP vendor post the deployment. Usually, a comprehensive training plan includes access to training videos or documentation, an online knowledge base or user community and options for in-person training and a support usually include access to a call center as well as various online resources. While at the same time, certain vendors offer little support or training.
Scalability is the expertise to handle growth and change. That should be the one if the top priority while deciding on an ERP. It usually includes access to on-demand computing resources and the ability to manage multiple business entities. An ERP system’s scalability rests on its capacity to handle the increased ramifications which would come up with the growth of the company.
While deploying an ERP software, an enterprise needs to think long and hard about whether it will be easy to use that software or not. If it’s simple and easy then the enterprise need not waste further time/money in training. More often, ease of use is ranked higher than functionality
Each enterprise will have different budget in mind. It’s natural for small scale enterprises would have a smaller budget and the Return on Investment would be the first priority of such firms. Cost isn’t limited to the initial cost during deployment. It also includes the maintenance and upkeep costs that an enterprise has to cough up regularly. The company has to decide whether paying such an amount is worth it.
Certain ERP solutions are suited for certain industries. It’s always a good idea for an enterprise to research on the type of ERP is typically used in their particular industry and narrow down their choices. Compatibility of an ERP with the industry should be always kept in mind while selecting an ERP solution.
A perfect ERP does not need to be customized as per the requirements of the enterprise but then such a perfect ERP doesn’t exist. Over the years, ERP has evolved a lot and is now able to predict what different type of features an enterprise would require. Ideally the ERP should be able to be customized as per the unique requirements of each enterprise would require.
An excellent ERP system need to be integrated with various third-party applications. In most cases, SaaS ERP products will have web APIs that can enable easier integration, but almost all enterprises would most likely require a solid middleware platform for integration and mature processes for Agile development and continuous integration/continuous delivery.
The viability of the vendor who’s supplying the ERP is yet another important factor to be considered while shortlisting potential ERP solutions. Various questions like how long has the product been on the market, what is the future software roadmap, what is the research and development investment in the product should be pondered by the customer before narrowing down an efficient ERP.
Process coverage is yet another important factor to be thought of while choosing an ERP solution. For example, a company with multiple product catalogs and multiple manufacturing facilities should make sure that the catalogs have common naming conventions, so each catalog is a cohesive and accurate representation of each facility.