QUALITY POLICY

At Sisoft Technologies Pvt. Ltd., we are committed to delivering high-quality IT Solutions, Consulting, and Training Services that consistently meet or exceed customer expectations and comply with applicable statutory and regulatory requirements.

We strive to:

• Understand customer needs and translate them into effective and timely solutions.
• Continuously improve our Quality Management System (QMS), processes, and services using customer feedback, performance metrics, and internal audits.
• Monitor and achieve measurable objectives, including:
  • Customer satisfaction score ≥ 90%
  • On-time project delivery ≥ 95%
  • Zero major non-conformities in internal audits
• Empower and train our team members to ensure they are competent, motivated, and aligned with quality goals.
• Foster a culture of innovation and responsibility, ensuring quality is owned at every level of the organization.
• Engage top management in reviewing quality objectives, allocating adequate resources, and guiding continual improvement efforts.

This policy applies across all business units and functions of Sisoft Technologies and is reviewed periodically to ensure its continued suitability, adequacy, and effectiveness.

QUALITY OBJECTIVES

Scope of the Quality Management System

The Quality Management System (QMS) of Sisoft Technologies Pvt. Ltd. is established in accordance with the requirements of ISO 9001:2015 and covers:

• Design, development, customization, implementation, and support of software products, including:
  • Customer Relationship Management (CRM) systems
  • Enterprise Resource Planning (ERP) solutions
• IT Services, including:
  • Application support
  • Software maintenance
  • Helpdesk and technical support
• Corporate and individual IT training programs, including both technical and soft skill courses

The QMS applies to all relevant functions performed at our corporate office in Noida, Uttar Pradesh, India, and includes associated functions such as product engineering, delivery, customer support, training, and quality assurance.

Exclusions

No exclusions are claimed. All requirements of ISO 9001:2015 are applicable and addressed within the QMS.

Basis for Scope Determination

This scope has been defined based on:

• The nature of our products and services
• The needs and expectations of relevant interested parties
• Statutory and regulatory obligations
• The organizational structure, including outsourced processes under control of the QMS